Our Term & Condition
Booking Confirmations :
The booking can be done through enquiry booking depending on Amazing Nusa Penida Tour services availability. The product’s pricing are in IDR (Indonesian Rupiah) provided by hybridbooking. For every successful booking transaction user / buyer will get voucher and receipt of payment through email. The voucher is a proof of valid transaction. The email could go to your spam box, please check your spam box. If the email goes to your spam box, please mark it as As Not Spam’ for your future benefit. Should you not receive the voucher, please contact us on Whatsapp : +62 813 5339 2851. User / buyer should save the voucher in their gadget (e-voucher) as user must show it to staff Fastboat company. User should contact us if staff refuse to deliver their service(s) so we can solve it immediately.
Important info :
The customers will get a notification via WhatsApp / Email one day before the tour starts as another reamainder for confirmaton. We take great care of the privacy of your personal data. Your personal information sent will only be used to process your booking. To avoid any risk during the tour, it’s suggested that participants have their own insurance. We are not responsible if there is a personal accident, lost money or luggage. The customer will be compensated for all equipment from us that you use such as snorkeling equipment, if there is damage or loss
Cancellation by passenger :
In the event of a cancellation by the passenger, We reserves the right to charge a cancellation fee as follows:
- Cancellation more than two week (14days) of travel date – Full Refund
- Cancellation less than 7 days and before 2 days- 50% Refund
- Cancellation less than 2 days- NO REFUND
- No show or late arrival -NO REFUND
- The booking price will be refunded excluding tax and service fee charges
- Any bank fee incurred for reversal will be at the expense of the passenger